Bluecrux | From go-live to value: saving 2,400+ planner hours per…

The customer

The pharmaceutical division of a top 10 global pharma company, a leader in discovering, developing and commercializing novel medicines, runs a global network of manufacturing sites and a planning organization of more than 150 planners. A year earlier, the company had rolled out a new OMP demand and supply planning solution. Once the system was live, the team needed to get the full value out of that investment.

Challenges

As planners got used to the new system, several issues came up:
A growing backlog of enhancement requests from planners
Planning KPIs that had stopped improving after the initial gains
A lot of manual communication outside the system to resolve conflicts
Repeated week-to-week actions and overlapping processes that used up planner capacity

Solution

Bluecrux built a comprehensive value capture plan that phased improvements over time, so the organization could see quick wins while building long-term capability.

The short-term improvements were:

Challenging and reworking the timing of existing processes for marking orders as urgent
Retraining planners on the exception review process
Reviewing and streamlining communication processes

The mid- to long-term improvements were:

Developing system enhancements to reduce redundancy and manual intervention
Setting up an internal Center of Excellence to own the roadmap and keep improvement going

Results

2,400+ planner hours saved per month across the planning organization
800 hours saved per month by reducing manual email communication
1,000 hours saved per month through system enhancements that stopped planners repeating the same actions every week
600 hours saved per month by combining processes and removing redundancies
A self-sustaining cycle of continuous improvement, with mid- to long-term actions handed over to an internal Center of Excellence

Is your planning system delivering its full value?

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From go-live to value: saving 2,400+ planner hours per month

The customer

Challenges

Solution

Results

Is your planning system delivering its full value?

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