Tag: customer experience

Customer experience: a key driver for future supply chain strategies

Customer experience: a key driver for future supply chain strategies

What’s cooking in the of world supply chain in 2020? Actually, according to the Gartner Hype Cycle for Supply Chain Strategy, one of the most trustworthy sources in this area, customer experience is reaching the top of the peak of inflated expectations. The peak that customer experience has reached today The fact that customer experience […]

Get an agile focus on your customers in 8 steps

Get an agile focus on your customers in 8 steps

What can you learn from a cheetah if you want to get an agile focus on your customers – and become more customer-centric? Speed, anticipation, and empowerment. “But that’s easier said than done”, was the recurring comment from the people who attended our #bluecruxtalks on September 27th. Reason enough to plot the journey towards customer […]

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