Customer

Create a win-win journey

Customer experience is increasingly becoming a benchmark for the competitiveness of your company. To provide that excellent experience, your order execution must be streamlined and transparent, and your customer service agents must be empowered with the corresponding mindset. Value should be at the heart of everything and everyone.

Flawless?

Do you get the basics right? Can you pride yourself on flawless process execution?

Needs vs. processes?

Do you link the external customer journey into your internal operating model?

Profitable?

Do you focus on what is good for your customers as well as for you?

What we offer

Front-office/Back-office integration

FO/BO modeling, platform design, developing skills for handing increasingly complex orders.

Channel management

Customer connectivity, integration, interaction and collaboration

Customer visibility

Distribution processes flow by flow, real-time shipment and delivery status.

Perfect order execution

Order-to-invoice, effective problem resolution.

Customer profability

Analytics, segmentation and service differentiation.

Our approach

Koen Jaspers, customer service expert

“Real, operational and actionable”

“Talking customer experience is great, creating customer value by linking the external customer journey into your internal operating model is even better.

Together with you, we develop an active customer management plan to impact the total customer value creation of your business. Our customer-centric transformation programs make your customers’ journey real, operational and actionable.

But we don’t just focus on what’s good for your customers. We also focus on what’s good for you: increasing your bottom-line results by focusing on service differentiation towards your profitable customers.”

Digital impact on customer management

If there has been one catalyst to the impact of customer experience, or CX, it has been digitization. Consumer connectivity has exploded and forever changed the world of Business-to-Consumer interaction. Now, guess what! The same people getting exposed in their private lives to new customer journeys also start to expect this in their professional environment. The question for any Business-to-Business company has therefore become: how can we bring our customer experience into action? Because most companies are not Snapchat or Apple or Amazon, yet every customer now expects every company to act like them. And that is a challenge.

Cases from the field

  • Building the road towards a customer focused supply chain

    Building the road towards a customer focused supply chain

    Together with a global manufacturing company we developed the future European organizational model for Customer Service, Planning & Operations.

    View this case
  • Very special agents delivering high value in customer satisfaction

    Very special agents delivering high value in customer satisfaction

    Sustainable business value and customer satisfaction by growing a strong change agent team in distribution planning, customer service and logistics operations via the MOUNTK methodology.

    View this case

Your next step

Koen Jaspers

E: koen.jaspers@bluecrux.com
T: +32 479 30 13 41

Blog

  • Improved Agility is Key for Your Supply-Chain Excellence

    An agile supply chain must be responsive to actual demand, and capable of using information as a substitute (to some degree) for inventory through collaboration and integration with key customers and suppliers.

    Read full post
  • Experience Officially Killed the Information Pyramid in Customer Management

    We all grew up under the holy mantra of shaping data into information. Correct service to our customers was based on actual knowledge derived from a clear structure on top of the big pile of underlying and meaningless events, numbers, and facts and figures.

    Read full post
  • bluecrux is Very Happy to Introduce Three New Colleagues!

    Also interested in joining bluecrux? Don’t hesitate to send us your CV and motivation letter via working@bluecrux.com !

    Read full post
  • Bluecrux Team Keeps Growing With 6 New Supply Chain & Operations Enthusiasts!

    Also interested in joining bluecrux? Don’t hesitate to send us your CV and motivation letter via working@bluecrux.com!

    Read full post

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