Customer Success Manager

Customer Success Manager

We’re bluecrux. Pleased to meet you!

We build tomorrow’s value chains for a better future. In times of massive swings in business conditions and large leaps in technology, we help our customers make the transition to a digital business. We satisfy needs for digital transformation by offering premium advisory services, by building resilience in supply chains with our digital twin technology LOP.ai., and by digitalizing resource planning and scheduling processes with our cloud software, BINOCS.

BINOCS is the #1 cloud-based SaaS solution for digital resource planning & scheduling in laboratories and small scale production. It aligns work demand with the resource capacity of knowledge workers & equipment and comes with zero-code integration in the enterprise architecture (LIMS, PPM, CTMS, MES, etc.). BINOCS is a complete solution designed for the following niche use cases:

We’re looking for a Customer Success Manager to join the BINOCS team in the US (New Jersey).

Your Role

  • During the first 6 months, you will be trained in depth via a 6-week Binocs Bootcamp, followed by an intensive Product Traineeship. During this Traineeship in the Product Team, you’ll learn the ins & outs of Binocs, allowing you to move to Customer assignments as Binocs Certified Professional within 6 months.
  • Within these existing customers, typically with renowned pharma/biotech companies, you will be bluecrux’s representative and will be the day-to-day contact for the client’s stakeholders.
  • Your goal is to build a relationship with your client’s key users and help them to get the full value out of their Binocs solution.
  • You will gain a thorough understanding of the customer’s organization, related to the Binocs implementation and beyond, allowing you:
    • to adjust the software configuration as needed to respond to changing requirements;
    • to identify and prepare upsell opportunities;
    • to link the client with different bluecrux stakeholders as needed;
    • to act as a product ambassador by introducing the most valuable new features in your client’s context.
  • You have the ability to understand client needs and to find suitable, business-savvy solutions will make the Binocs track a success.

See the plan? Read on.

Your Skills

  • You are an entrepreneur – you like fast-paced and dynamic environments where your job content can evolve quickly.
  • You enjoy strengthening customer relations in ‘farming’ mode.
  • You have a Master’s degree.
  • You have excellent communication skills (verbal and written), you can talk to a wide range of people and succeed in making them smile – even over the phone.
  • You are familiar with software (implementations.), No need to be a technical expert, but you are comfortable in business software environments and keen on getting hands-on with the configuration.
  • You are flexible, in the sense that you have the ability to shift seamlessly between different clients and topics and can run multiple projects in parallel. Ideally you have 1-5 years of experience in SaaS implementations or sales.
  • You ’are fluent in English.

Our offer

  • We offer you a pioneering role with a lot of autonomy in our small, but growing US team.
  • We facilitate you and your career with room for initiative, room to enhance your personal and professional skills, but most importantly: room to be yourself. 
  • A caring international organization that focuses in the US on a unique PTO system, where we encourage time off or give you the flexibility for a payout, a great base salary + Compensation plan, a comprehensive healthcare plan and 401k contributions.
  • You become part of a highly motivated team of hands-on supply chain & software product professionals, that attaches great importance to the above-mentioned values in their day-to-day activities. 
  • A unique combination of remote work and the combination to work from our brand new offices in New Jersey, and regular social events with the team.

Apply here

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