After-market and service business is becoming an important profit business. It’s also centrered more and more on customers who expect flexibility and agility from you – as a standard service.
Challenges for service logistics & parts
Flexible and transparent?
Is your planning flexible enough to cope with planned and unplanned events? Are your processes fully transparent, so you can make promises to your customers you know you can keep?
Right tools and materials?
Do your skilled technicians have the right tools and materials at the right time for the right job?
Are your processes smooth enough to reduce the cash-to-cash cycle and, ultimately, have happier customers?
Powered by big data-based predictive algorithms, anticipatory logistics enables logistics providers to significantly boost process efficiency and service quality by predicting demand before it occurs, to achieve faster delivery times and enhanced capacity and network utilization.
By moving you from static Supply Chain & Operations to Integrated Business Planning (IBP), we help you to embrace the flexibility and agility your customers are demanding in today’s world. Planning projects are close to our heart, so we continually innovate & co-create with our customers. The result is a state-of-the-art planning tool based on industry 4.0 techniques: LightsOutPlanning.
Embrace the difference between supply chain & operations
Supply chain & operations is our “bread & butter”. And although supply chain & operations go hand in hand, they are two completely different things – just like that bread and butter in fact. They each have their own objectives, budgets and priorities. Tackling these challenges in a specific way allows you to make both supply chain & operations fully transparent and allocate the right tools and materials to the right people at the right time. Moreover, operational excellence in the context of industry 4.0 will make or break your second-cycle productivity.
For plans, programs and tools to really work, you need the right people, in both the short and the long term. Our Binocs tool, which resulted from co-creation with our clients, helps you to better plan your resource capabilities and make your workforce more efficient. A lot of people in the chemical industry typically work in a 24/7 system. We team up with fatigue management specialist Alexander Van Eekelen to find the best match between the internal clocks of your talent pool and manageable working systems.
Embrace your customers’ journey
In this age of digital transformation, your customers expect an online and mobile journey that ties seamlessly into a personalized service. It’s only by scrutinizing that journey that you can deploy the necessary tools and train your customer service agents to adopt the agile mindset required to meet your customers’ needs.
Toyota Motor Corporation is a Japanese multinational automotive manufacturer that produces reliable vehicles and supports sustainable development of society by employing innovative and high quality products and services.
Pon Equipment is a part of Pon Holding, an international trading and service organization. It distributes top brands such as Caterpillar and MAN towards different market segments (mining, construction, oil & gas, marine, infrastructure…).
FedEx connects people and possibilities through their worldwide portfolio of shipping, transportation, e-commerce and business services. Founded in 1973, it covers distribution towards 127 countries and regions.
BIA is a leading group in the distribution of civil engineering and construction machinery for public works, quarry and mining activities. Next to the Benelux it specialises in overseas countries and Africa.
Telenet specialises in the supply of broadband internet, fixed and mobile telephony services and cable television to customers. It also supplies professional communication services to businesses in Belgium and Luxembourg.
Deutsche Post AG is a Germany-based logistics services provider. The company operates four main business divisions: Mail, Express, Global Forwarding, Freight and Supply Chain.
EVS Broadcast Equipment is a Belgium-based company that provides live broadcast digital video production systems. Their hardware and software solutions are dedicated to both ‘outside broadcast’ and ‘in studio’ environments.
“Public’s Prize” at European ELA Awards: “A prize for Mindset & People 4.0”
The core team of the Visibility project. From left to right: Jon San Andres, Paula Moral Santiago, Niamh O’Mahoney, Mikael Pensaert, Henri-Xavier Benoist, Anneleen Tronquo, Geert Vanhove, Tineke Van Vlaenderen, Ralf Verheyen and Hanne Depuydt.
Need to transform your customer service? Here are 3 take-aways from Miele and Bridgestone.
During our largely attended #bluecruxtalk ‘From Headset to Mindset’ on Wednesday 20 September, Christophe de Valroger from Bridgestone and Peter Tillon from Miele shared their experience from recent customer service transformations. We relay their messages in 3 take-aways.
Forecasters, read the game like Wayne Gretzky! (part 1)
“I skate to where the puck is going to be, not to where it has been.” For forecasters, the ultimate dream is to be able to read the game like ice hockey legend Wayne Gretzky did. With big, dynamic data entering the arena, that uncanny...
Forecasters, read (and steer) the game like Wayne Gretzky! (part 2)
Anticipation and not leaning back are key if you want to be as successful at forecasting as Wayne Gretzky was at ice hockey. But as a dynamic forecaster in a world full of big data, you will need demand sensing to read the game and,...