Join Pieter Van den Meutter & Innes Vanderniepen and learn in 30 minutes:
? How to assist your customers to truly embrace customer centricity as a key mindset in all layers of your organization.
? How to put customer value first with the ambition to provide an amazing and recognizable customer experience throughout the entire customer journey.
? How to define & analyze relevant customer personae, journey maps & touchpoints based on an inside-out and outside-in view.
Because in the end, we all want a coherent and consistent overall customer experience, don’t we?