During our largely attended #bluecruxtalk ‘From Headset to Mindset’ on Wednesday 20 September, Christophe de Valroger from Bridgestone and Peter Tillon from Miele shared their experience from recent customer service transformations. We relay their messages in 3 take-aways.

Nice! VIB Magazine features interview with Henri-Xavier Benoist and Anneleen Tronquo: “The Visibility project won the supply chain award because of its dedicated focus on change management.” #proudtobebluecrux #makedreamsreal #bridgestoneEU Download here the full article with Henri-Xavier (VP @ Bridgestone) and Anneleen (Partner @ Bluecrux)!

Are you coordinating your strategic plans in a departmental view? Do you believe there is more potential in horizontal alignment? Do you want to optimise your forward looking EBITDA on a regular basis? Or are you already convinced of S&OP planning, but believe there is even more potential? Then keep on reading! Together with one of our customers, we, at bluecrux implemented an IBP or Integrated Business Planning process.

Will the powerful emerging currents, such as big data, advanced analytics, human–machine interfaces and digital-to-physical transfer, reach their unmistakably high potential and cause a fourth major upheaval in modern manufacturing? According to Cornelius Baur (director at McKinsey Munich) and Dominic Wee (partner at McKinsey Munich) this might be too much too say, but in any case, Industry 4.0 is a force to be reckoned with.