During our largely attended #bluecruxtalk ‘From Headset to Mindset’ on Wednesday 20 September, Christophe de Valroger from Bridgestone and Peter Tillon from Miele shared their experience from recent customer service transformations. We relay their messages in 3 take-aways.

Last April, bluecrux attented LogiPharma, the largest global event bringing together supply chain professionals from top pharma companies. To be honest, we were amazed by the open, honest and constructive atmosphere that ran through all the sessions. In the light of that openness, we, on our turn, gladly share the 2 takeaways that resonated most with our interlocutors. 

Will the powerful emerging currents, such as big data, advanced analytics, human–machine interfaces and digital-to-physical transfer, reach their unmistakably high potential and cause a fourth major upheaval in modern manufacturing? According to Cornelius Baur (director at McKinsey Munich) and Dominic Wee (partner at McKinsey Munich) this might be too much too say, but in any case, Industry 4.0 is a force to be reckoned with.