During our largely attended #bluecruxtalk ‘From Headset to Mindset’ on Wednesday 20 September, Christophe de Valroger from Bridgestone and Peter Tillon from Miele shared their experience from recent customer service transformations. We relay their messages in 3 take-aways.

Bluecrux presents IBP project with Tereos and innovative LightsOutPlanning tool at Supply Chain Innovations On 23 March bluecrux participated in the Supply Chain Innovations event. In the morning Valérie Vandenbroucke had the honor to co-present the Integrated Business Planning project we’ve been running with Tereos; in the afternoon Koen Jaspers gave a glimpse of supply chain future by detailing on the LightsOutPlanning tool we’re developing. A quick run through the highlights of the day in a 3-minute read.

Are you coordinating your strategic plans in a departmental view? Do you believe there is more potential in horizontal alignment? Do you want to optimise your forward looking EBITDA on a regular basis? Or are you already convinced of S&OP planning, but believe there is even more potential? Then keep on reading! Together with one of our customers, we, at bluecrux implemented an IBP or Integrated Business Planning process.

Even APICS says so: Forecasts can never be 100% correct. (Unless you are really lucky, but that wouldn’t last forever, would it?) Might that be the reason why companies are often confronted with poor forecasts – because they accept the idea that they can never be correct anyway? Read further to find out what the operational impact of poor forecasts can be – and what aspects you can work on to improve those forecasts.

Will the powerful emerging currents, such as big data, advanced analytics, human–machine interfaces and digital-to-physical transfer, reach their unmistakably high potential and cause a fourth major upheaval in modern manufacturing? According to Cornelius Baur (director at McKinsey Munich) and Dominic Wee (partner at McKinsey Munich) this might be too much too say, but in any case, Industry 4.0 is a force to be reckoned with.