Category: Customer

4 key aspects to consider in your journey towards a customer centric supply chain

4 key aspects to consider in your journey towards a customer centric supply chain

There are too many buffalo’s, we need more cheetahs. No, this is not a call to action to reduce wild buffalo herds, nor to protect the cheetah. Not that we do not care about the world’s beautiful wildlife, on the contrary… It is merely a throwback to an analogy we make to picture the way […]

How to choose your gamechanger(s) in a ‘phygital’ world

How to choose your gamechanger(s) in a ‘phygital’ world

What do you get when you collect 150+ supply chain & operations professionals digitally, for a virtual adventure filled with inspiration, interaction & new insights? Our annual bluecrux event. This year it’s all about how companies can embrace their inner data nerd to get their supply chain future-proof and ready for the next generation. And […]

Customer experience: a key driver for future supply chain strategies

Customer experience: a key driver for future supply chain strategies

What’s cooking in the of world supply chain in 2020? Actually, according to the Gartner Hype Cycle for Supply Chain Strategy, one of the most trustworthy sources in this area, customer experience is reaching the top of the peak of inflated expectations. The peak that customer experience has reached today The fact that customer experience […]

How AI speeds up LightsOutPlanning: 3 quick learnings

How AI speeds up LightsOutPlanning: 3 quick learnings

LightsOutPlanning, or LOP for short, is a supply chain 4.0 solution that we develop in co-creation with our AI-partner Genzai. During our LOP event last December, our customers Bridgestone, Tereos and Alpro shared the insights they gained after exposing their companies to LOP. Next question: how can we find out more quickly what input parameters […]

Get an agile focus on your customers in 8 steps

Get an agile focus on your customers in 8 steps

What can you learn from a cheetah if you want to get an agile focus on your customers – and become more customer-centric? Speed, anticipation, and empowerment. “But that’s easier said than done”, was the recurring comment from the people who attended our #bluecruxtalks on September 27th. Reason enough to plot the journey towards customer […]

7 ways to get your Supply Chain ready for the digital era

7 ways to get your Supply Chain ready for the digital era

On a sunny Thursday in November, we gathered about 150 Supply Chain & Operations professionals across industries for our annual end of year conference, this year on Supply Chain 4.0: ready to operate in the digital era? The keys to success? 1 beautiful location, 4 hours of inspiration, 8 top-notch presenters & 150 enthusiasts with […]

6 ways to get smart, ‘phygital’ & ready for the next generation

6 ways to get smart, ‘phygital’ & ready for the next generation

What do you get when you invite 150+ Supply Chain & Operations professionals on a sunny Thursday in October, for an afternoon filled with inspiration, a client carousel, product discovery rooms & tons of networking opportunities? Our annual bluecrux event, this year all about how companies can converge the digital & physical world in order […]

“Public’s Prize” at European ELA Awards: “A prize for Mindset & People 4.0”

“Public’s Prize” at European ELA Awards: “A prize for Mindset & People 4.0”

On June 1 2017, we joined our client Bridgestone to pitch the Visibility Project in a bid to win an ELA award. The “official” award went to AGCO – congrats! –  but we saw our creative, people-centered “What is a ViP?” presentation rewarded with the “Public’s Prize”. After winning the Belgian VIB Supply Chain Award […]

Need to transform your customer service? Here are 3 takeaways from Miele and Bridgestone

Need to transform your customer service? Here are 3 takeaways from Miele and Bridgestone

During our largely attended #bluecruxtalk ‘From Headset to Mindset’ on Wednesday 20 September, Christophe de Valroger from Bridgestone and Peter Tillon from Miele shared their experience from recent customer service transformations. We relay their messages in 3 take-aways.

Forecasters, read the game like Wayne Gretzky! (part 1)

Forecasters, read the game like Wayne Gretzky! (part 1)

“I skate to where the puck is going to be, not to where it has been.” For forecasters, the ultimate dream is to be able to read the game like ice hockey legend Wayne Gretzky did. With big, dynamic data entering the arena, that uncanny ability – or “gift” if you like – to read […]

Scroll to Top