Last April, bluecrux attented LogiPharma, the largest global event bringing together supply chain professionals from top pharma companies. To be honest, we were amazed by the open, honest and constructive atmosphere that ran through all the sessions. In the light of that openness, we, on our turn, gladly share the 2 takeaways that resonated most with our interlocutors.
With topics covering ‘digitalization’, ‘E2E visibility’, ‘Serialization’ and ‘Strengthening Customer Service & Distribution’, LogiPharma strongly matched our current project portfolio. From bluecrux, both Koen Jaspers (partner) and Anouk Schoenmakers (senior consultant) were asked to each join a round table discussion.
Koen Jaspers, moderator of the round table: “Most of the participants had heard of IBP or had just started the road to IBP. Only a few were about to finish their IBP project. Some of the questions we went into: What is the outcome? What are the pitfalls? What is the difference between S&OP and IBP? How to get strong engagement with the commercial and finance partners? And can we really get to ‘1 version of the truth’? IBP can be supported by a tool, but, in essence, it’s a process that requires strong management involvement. It’s a cross-departmental effort. So, in order to introduce IBP successfully, the key success factor is change management to trigger buy-in from the management teams.”
2. How to deal with your customer service organization?
Anouk Schoenmakers, participating in the round table: “The discussion evolved around topics like: Which activities can be best positioned in the front office, which activities are more appropriate to be handled by a strong back-office team? Is language really key to provide your customers the agreed service levels? The main trend is to move towards a centralized and geographically optimal organization. In order to serve customers with a holistic answer, the resource pool shifts from a specialist pool towards a department of generalists which have an E2E view on the supply chain. By using the right technology this even no longer contradicts with the use of customer SPOCs.”